Privacy policy

It’s important to us at AJ Dunlop Car Servicing that you trust us with your personal data so we want to make sure that you understand how we collect, store and process it.

We are committed to safeguarding the privacy of your personal data.  Please read the following policy to understand how your personal data will be treated, this policy applies to all the services that we provide. Whenever you use or book our services  you are agreeing to this policy.

Who are ‘We’?

In this policy, the words ‘we’, ‘us’ or ‘our’ refer to AJ Dunlop Car Servicing, a single site local garage established for over 20 years.

What is personal data?

Personal data is information about you that can help us identify you, such as your name, address, phone number or email address.

There are also special categories of personal data that are treated by law as being particularly sensitive. This may include information related to your health, for example. We will only ever collect special categories of data where we have your explicit consent to do so, where it is in your vital interests that we do so or to enable us to make decisions regarding the services that we provide to you.

What personal data do we collect about you?

The nature and the type of personal data we collect will depend on why you are giving it to us.  We collect personal data about you when you:

-visit us in person, through our CCTV footage;

-voluntarily provide us with your personal data whilst completing surveys, participate in competitions, signing up for events or providing feedback;

-use our website. We collect information, where available, including your device’s ID, IP address, operating system and browser type. This information helps us produce anonymised data about our users’ browser behaviours;

-interact with us on our social media pages. This may include your name and any direct or private messages sent to Us;

-sign up for our newsletter. We may also see statistics such as your “click throughs” on the newsletter emails that we send to you;

-phone us, we may occasionally record calls;

-This site uses cookies and other technologies to enhance your experience of this website and to learn about how you use this website in order to improve the quality of this website. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.  Information on deleting or controlling cookies is available at AboutCookies.org website.

Who do we share your personal data with?

We do not sell or rent your personal data to anyone.  You are sharing information with us alone, unless we specifically state otherwise below:

-any statutory, governmental or regulatory body that requests the personal data and that we are obliged (by law or by regulation) to provide;

-our analytics and search engine providers that assist us in the improvement and optimisation of our website. We currently use Google Analytics and their privacy policy is available online;

-third party suppliers who enable us to carry out our services to you.  Personal data is only provided when necessary, for example a recovery company collecting a vehicle from your home address;

-third party secure servers who may store your data as part of the services they carry out on our behalf;

-you give us explicit consent to share your personal data with another company or body.

As our requirements change, we may need to change the third parties that process your personal data to meet those requirements.

How do we protect your personal data?

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access.  Where possible any identifiable information will be encrypted or minimised.

Where we use external parties to process your personal data, we put contracts in place to make sure that they treat it as carefully as we would and use it only in accordance with the instructions that we give to them.

How we use your information

We will use your private information to provide you with the services that you have requested from us. In addition we will process the personal data that you provide to us in the following ways based on our legitimate interests as a business:

-To ably complete the services that you have requested of us;

-To ensure that our premises are kept secure and to prevent crime;

-Send you details of important changes to our services or policies;

-To protect the interests of either you, us or, more commonly, both parties;

-To send timely reminders of key dates for your vehicle, such as the MOT expiry or maintenance due;

-To occasionally inform you of relevant information to motorists such as news, developments or changing laws.  If you do not wish to receive these updates please use the unsubscribe/opt out link included in the message;

-To manage a sweepstake or competition you have entered;

-We may aggregate non-personal information such a referrer URL and activities on our website to understand how users engage with our products;

-To comply with our legal obligations.

Changes

From time to time we may update this policy. When any changes are made the policy will be updated on our website.

Retention of your personal data

We will only retain your personal data for as long as is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes or enforce our terms and conditions.  Therefore we may also keep hold of some of your information even after you have closed your account or it is no longer needed to provide services to you.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes at any time.

Updating Your Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

You can contact us about this policy by writing to: The Information Manager (GDPR), AJ Dunlop Car Servicing, 68g London End, Beaconsfield, HP9 2JD